Delivery, Returns and Terms and Conditions
Delivery Charges in the UK
We use Royal Mail Second Class postage as our standard delivery method for packages up to and including 2kg and courier services for packages over 2kg, Shipping weights include packaging.
Standard shipping – second class (2 to 5 days from dispatch), £2.99. Orders over 2kg, £4.99. Free delivery on UK orders over £55.
Express shipping – next day after dispatch, £6.49. Orders over 2kg, £8.99.
Delivery times for standard and express shipping are not guaranteed. Please contact us for guaranteed next day delivery options.
We endeavour not to charge a delivery surcharge for customers in remote locations in the UK or for particularly heavy or bulky orders. However if – for any reason – we cannot find a carrier who can deliver an order for us to your address at a reasonable rate – we reserve the right to contact you with the options either to pay a postage surcharge or to cancel your order and receive a refund.
We do not currently offer international shipping on our website, but if you would like to place an international order, please contact us, and we will see if we can arrange a special order and delivery for you.
Whenever possible we aim to dispatch the same day or next business day from the date of order. If an express order is received by 7pm we aim to dispatch it the following working day. Please contact us for guaranteed next day delivery options.
All prices include taxes where appropriate. Payment is via PayPal. You can pay with your credit or debit card if you do not have a PayPal account.
We aim to stock all products listed on our website. However, products are subject to availability, and a product may be temporarily withdrawn from sale or out of stock, and this may occur even after you have placed an order. When an order cannot be fulfilled, we will contact you with alternative options of delayed delivery, alternative product(s) or a refund. White Horse Remedies Ltd reserve the right to alter prices, products or specifications without notice. Herbs may be subject to natural variation, but are always human food grade herbs.
Returns and Cancellations
We hope our products meet the description and your expectations. If you wish to cancel your order or are unhappy with your order, please contact us in the first instance. Items must returned within 14 days from delivery, and the customer must pay the return postage.
White Horse Remedies
Unit 9 The Old Stables, Dunley Hill Court,
White Horse Remedies Ltd are happy to give a refund or exchange, excluding postage costs, providing the goods are unopened, unused, and are in a perfect, re-saleable condition.
Please check your delivery as soon as possible. In the unlikely event that products have become damaged or lost, please inform us within 3 days of delivery. If you have any concerns please contact us.
It is your responsibility to ensure products are used in accordance with any directions. White Horse Remedies do not accept liability for representations, warranties, conditions or terms relating to fitness for purpose. Customers should satisfy themselves as to the suitability of products before purchase.
Links to Other Websites
Our website may contain links to other websites that White Horse Remedies believe may be of interest to our visitors and customers. We do not purport to endorse the products or information on these websites and we do not control information on these sites.
The information about our products is for general information only. White Horse Remedies do not make any claims of health benefits or suitability of use for yourself or your animals. All information relating to the benefits of herbs and ingredients used is based on information in the public domain. White Horse Remedies do not make any medical claims or claims as to the efficacy of any of the products available on the website. Product recommendations and information are not intended to replace the advice of your medical or veterinary professional. You should always consult your veterinary surgeon if you have concerns about your animal’s health. Nothing in these Terms and Conditions affects your statutory rights as a consumer.